What shipping methods do you offer?
(1) Expedited shipping
Delivery time is between 3 - 5 days to all major destinations, the fastest shipping method worldwide. Different items have different shipping costs, but all expedited shipping order will get a 50% discount on shipping costs.For this method,
we will develiry your dress with UPS,DHL.
(2) Standard Shipping
Delivery time is between 5 - 8 days free shipping to all major destinations, it is free shipping but takes a bit longer than expedited shipping. The shipping costs differ from item to item, but for the free shipping items standard shipping order will get a 100% discount on shipping costs. However, for the non-free shipping items, you only enjoy a 55% discount for it.
Note:
1. The above delivery estimates do not include order processing time.
2. We are not responsible for customs taxes, thus if your local customs or courier ask for taxes,you should pay by yourself. Usually we would mark the parcel as a gift and value low to avoid the custom duty,but different country,different policy.It is better to look into your local custom.
How do I estimate my delivery time?
The estimated delivery Time is based on several factors, including the destination address, the shipping options you've chosen, and the production time of your dress and this will depend on how easily it can be processed. You can estimate the delivery time by taking the processing time for your order and adding the transit time based on the shipping method you've chosen. For example, if you order a wedding dress, it will take us 8-12 business days to make it and 2-4 business days to deliver the package to your door if you select expedited shipping method. Therefore, you can expect to receive your dress in 10-16 business days. Processing time differs from category to category. Refer to the table below for more precise processing and shipping times to better estimate when you will receive your order.
| Category | Tailored/Processing Time | Shipping Time |
|---|
| Expedited | Standard | Super Saver Shipping |
|---|
| SpecialOccasion Dresses | 8-12 working days | 3-5 days | 5-7 days | 7-15 Days |
| Quinceanera Dresses | 10-15 working days | 3-5 days | 5-7 days | 7-15 Days |
| Wedding Party Dresses | 10-13 working days | 3-5 days | 5-7 days | 7-15 Days |
| WeddingDresses | 15-20 working days | 3-5 days | 5-7 days | 7-15 Days |
How can I track my package?
Once your order has shipped out, we will send you a Shipping Confirmation email that includes your tracking number and the express company"s name and its website. Just click on the link and it will take you to UPS, DHL or other website. From there you can use the tracking code to track your package.
Do you ship to PO Boxes or APO/FPO military addresses?
Sorry, at this time our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses at present. You had better to provide a street address to us. If you provide a PO Box or APO/FPO military address, it will delay shipment of your items.
What if I don't receive my package for a long time?
If you can't receive the package for a long time (more than 30 days), please inquire your mail in your local express company by your tracking number. Meanwhile, please inform us by Email immediately. We will contact the express company for the information for your parcel. We are not responsible for the delivery delay caused on the misplay of order handle by customer (such as the incomplete information, the order by delete). We are not responsible for service failures and losses caused by force majeure. These reasons include but not limit to: Natural disaster; war; Air disaster or Embargo ect force majeure; Inherent flaw of shipment; caused by feasance and nonfeasance by consignee, the third man, custom or outer government department.
